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TriZinga

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Returns

All returns must be returned using a tracked service. To arrange a return please contact us via eBay message system so this can be authorised. Our returns and refund policy is in accordance with EU Distance Selling Regulations (2000), which outlines your rights to cancel your purchase.

We will refund or replace your purchase, provided said purchase are returned in their original conditions, please contact us within 7 days of receipt. We may require proof of any damage that has occurred during transit in order for a claim to be made with the delivery company, therefor please do not dispose of the damaged item or packaging as this will void any claim.

We may require the damaged or imperfect items to be returned, by which we will reimburse you for the item to be returned by MyHermes, upon receipt. We may require photos to be sent to us before we can authorise a return. If you wish to return an item after our returns policy, this will be looked at on a case by case basis, thus we will not be liable to pay for any postage costs incurred.

In accordance with EU law, the cost of both original and return postage including packaging shall be borne by the customer and deducted from any refund. This also includes and items by which we offer free shipping, for which the original delivery cost will be also deducted from any refund. Refunds will be made within 14 days of receiving returned items. This does not affect your statutory rights.

Your satisfaction is our only priority, we understand that you may change your mind after making a purchase from us; therefore we offer a 14 day returns policy to ensure you are always 100% satisfied. For your peace of mind and convenience you can return and unopened, unused products for a refund or exchange within 14 days. If you have found your product to be faulty, you can also return this to us for a refund or exchange within 14 days. Our dedicated customer care team is here to help with any questions you may have about your purchase, returns and any issues you may have.